Festival FAQ’s

THE HUB @ THE LIBERTY THEATRE
Festival Headquarters October 5th – 9th, 2016
849 NW Wall Street

HUB Hours of Operation
Wednesday, October 5th – Noon to 8 PM (Box office only)
Thursday, October 6th – 11 AM to 9 PM
Friday, October 7th – 9 AM to 8 PM
Saturday, October 8th – 9 AM to 8 PM
Sunday, October 9th – 9 AM to 2 PM

 

  • This is my first time at a film festival! It’s basically like going to a ‘regular’ movie, right?
    Sitting in a dark room, turning off your phone and being entertained? Check, check and double check. But film festivals are different because they’re much more of an experience. At our fest, you get to see films that you otherwise couldn’t because of Hollywood’s stranglehold on theaters. You get exclusive access to discover new filmmaking, acting talent AND you may just meet and talk to the filmmaker. You can either buy a pass, buy an advanced ticket online or just show up at the venue early and hope to get in with stand by. Read the rest of these FAQs for more information on those options. But rest assured, it’s as easy as seeing one of those ‘regular’ movies.
  • If I purchased a pass, will I have a guaranteed seat at the films?
    At BendFilm, we like to give everyone VIP treatment. Here’s how it works: You buy your pass. Yay! If you want guaranteed seats at our smallest venues – the Tin Pan and McMenamins Theaters – starting September 17th (Full Fest Passholders) or September 18th (Full Film Passholders), log on to our ticketing site (here) and reserve your tickets at these two venues.

    For our other venues: The Tower Theatre, the Regal Theatres, Old Stone Church, and The Volcanic Theatre Pub, show up 20 minutes before the film. If there is space, you’ll get in. If you arrive 19 minutes or later before the film, you’ll have to wait until all ticket holders get in. Then we’ll do our seat count math and odds are you’ll be able to get in at these larger venues.
  • I’m still not wrapping my head around this whole “pass holders show up 20 minutes prior to show” thing. Just give me the nutshell explanation, Professor BendFilm!
    We’re really emphasizing this 20 minute seating window for passholders for a reason. Even if you have a pass, if you show up less than 20 minutes before showtime, you get put in the back of the line. Meaning, if there are a lot of ticket holders, you might not get a seat in the theater. 20 is the magic number to ensure you get priority seating.
  • I bought a pass but didn’t reserve my tickets for Tin Pan or McMenamins. Will I be shunned from those theaters?
    We’re not much into the shunning business, so there’s still a chance! Pass holders without reserved tickets will be allowed into the theater 10 minutes before the movie starts if seats remain after all people holding tickets get in. Tin Pan and McMenamins are BendFilm’s two smallest venues (hey, we made the reservations available for a reason!) so you’ll have to contend with the possibility that the venues will fill up quick!
  • The pass sounds good, but it’s a little spendy for my budget. What are my options if I don’t get a pass?
    Fear not, the pass isn’t the only way to experience BendFilm. We make a limited number of tickets available online for $11 each starting September 19. But we understand commitment is hard. So if you don’t want to lock yourself in that far in advance, we start selling tickets for $10 each at the theater for all the seats that have yet to be filled. There’s a risk that a $10 seat might not be available, but as Steve Guttenberg always says, “No risk, no reward.”
  • What happens when I show up later than 10 minutes before the movie starts?
    Luckily, showing up late won’t ruin anything, but it will mean you get directed to the back of the line. It’s possible you’ll still get in to see the film, but you might be out of luck.
  • I bought a ticket, showed up late and didn’t get in. Can I get my money back?
    We are really sorry, but tickets are only eligible up to the ten-minutes-before mark. After that we won’t be able to give any refunds, so don’t do that to yourself, get there with time to spare!
  • Do I have to print the tickets I reserved or bought online?
    It’s always good to have paper proof of your ticket in case a disastrous sunspot wipes out all smartphones before your film starts. However, if you’re willing to take that risk, we can scan your ticket on your smart phone.
  • What’s with this online account I’m creating? Are you going to sell all my info?
    You’ve been online, right? You know the deal. Accounts allow you to log in, view your tickets, your film schedule and get up-to-the minute news. If you’re  passholder, you must have an account to reserve seats for extra special Tin Pan and McMenamins films. If the thought of remembering another password gives you hives, you can always avoid the online ticket hassle and visit us at the HUB to purchase your tickets in person.
  • I’m trying to buy a ticket online, but it says tickets are sold out. What can I do?
    All is not lost! Get down to the venue early to be first in the “Standby Ticket” line. At the five-minute-to-showtime mark, if there are any empty seats, they’ll be made available to the lucky dogs in line and we’ll sell Standby Tickets until there aren’t any left. Usually, most people CAN get in this way, so don’t give up hope!
  • Does cash still work?
    Cash is king down at BendFilm! We’ll take your money any way you want to give it to us and it’ll be a lot quicker at the venues and at the Hub.
  • I bought a pass online. Now how do I get my fancy pass and lanyard after I buy it online?
    Todd Looby might just personally parachute into your driveway to deliver it to you by hand. If that doesn’t happen (and, let’s face it, it probably won’t), you will receive instructions in your receipt on when and where you can pick up the pass.
  • What do I do with my pass?
    Wear it with pride! All the cool kids will be wearing their passes all weekend to show the rest of the world how awesome the festival is. It also gives you access to early seating at films, entrance to panels and parties, and tells the rest of the world that you are a person of incredible taste and intellect.
  • I was having a blast with my pass but now I can’t find it. What should I do?
    Come see as at the HUB. Not only are we great company, but we’ll see what we can do to get you fitted with a new one and out enjoying the fest again!
  • I used my pass to see a film, but I didn’t care for the film. Can I use my pass to see a different film during the same time slot?
    Sure! If there are seats available after everyone else is seated, go for it!
  • As a parent, I’m in need of a night out and I’m so grateful you offer the Festival Childcare. Give me the details please!
    BendFilm thinks you deserve a night off, too, and Bend Montessori is the perfect place to watch your kids while you watch a film. After buying a ticket for any film on Friday (10/7) between 5-7 p.m., selected a Child Care ticket for the same night. For $25, qualified childcare providers will watch up to 2 children between the ages of 3-12. Drop your child(ren) off at Bend Montessori 45 minutes before your film and make sure to give yourself plenty of time to make it to your movie!
  • “Parking is always easy to find and abundant, right?” “I get it, I have to be at the theater at a specific time if I want to make sure I get a seat. So I can just head over like 5 minutes before, right? Parking won’t be an issue….”
    Hoowhee, we wish that was always the case! Make the festival easier and a lot more fun and stress free by leaving yourself lots of time to find parking (or ride a bike, take a shuttle or walk!) We highly recommend leaving your car in the City Parking Garage on Lava Street at Minnesota Avenue (map). The City of Bend has graciously suspended the daily time limits for the duration of the Festival. Parking is free at the Old Mill District (for Regal Theatre screenings) and at the Century Center (for Volcanic Theatre Pub screenings).
  • I still have a question about my festival experience and it wasn’t answered here.
    Please contact us at info@bendfilm.com. We’ve been watching a ton of movies and crave human interaction!

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